Introduction
maple-bison ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We encourage you to read this policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect information about you in various ways, including:
Personal Information
When you engage with our services, we may collect personal information that you voluntarily provide, including:
- Name and contact details (email address, postal address)
- Property requirements and preferences
- Budget information
- Employment or professional details relevant to tenancy applications
- Communication history with our team
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and usage, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our property search and consultancy services
- To communicate with you about your enquiries and requirements
- To improve our website and services based on usage patterns
- To send you information about services that may interest you (with your consent)
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary to fulfil our contractual obligations to you
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
- Consent: Where you have given explicit consent for specific processing activities
- Legal obligation: Processing necessary to comply with applicable laws
Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service providers: With third parties who assist us in operating our business, such as IT support and hosting services
- Property-related parties: With landlords, letting agents, or reference agencies as necessary to facilitate tenancy applications (with your consent)
- Legal requirements: Where required by law, regulation, or legal process
- Business transfers: In connection with any merger, acquisition, or sale of business assets
We do not sell your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For clients who have used our services, we typically retain records for six years following the conclusion of our engagement.
Enquiry information for prospective clients who do not proceed with our services is retained for two years, after which it is securely deleted.
Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
maple-bison
47 Duke Street
Liverpool L1 5AP
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.